Episode 42

E42: How to Scale Your Business to Exit Bigger and Faster with Greg Alexander

If you are a business owner, do you fall into one of these categories: a) Earning too little; b) working too much; or c) struggling to exit? Yes? Greg Alexander is your guy.

He is the founder of Collective 54, a company and a community that  creates a great impact on brilliant founders who may need a piece of advice. Greg is not just doing the talking. He actually proved his expertise and knowledge on exiting a business big time when he sold his first company for $162 million.

In this episode, you’ll get to know how he was able to sell it for such great value as we discuss the following:

  • The key difference between earning income and building wealth
  • How intellectual capital can greatly increase your business’ value
  • Three types of clients he’s providing services for
  • How to make your business less founder-dependent

Still want to know more? Listen to the full episode to be in the know of the ins and outs of scaling your business.

Other Resources Mentioned:

More About Our Guest:

Greg Alexander is the founder of Collective 54, the first mastermind community dedicated exclusively to thriving professional services firms with big aspirations. Collective 54 helps members make more money, work less, and get to an exit bigger and faster. Members get access to a network of peers, proprietary content and benchmarking data, coaching, events, and software, all custom-built to serve the unique needs of boutique professional services firms. 

Connect with Greg Alexander:

Connect with Erin and find the resources mentioned in this episode at hourlytoexit.com/podcast.

Erin's LinkedIn Page: https://www.linkedin.com/in/erinaustin/

Think Beyond IP YouTube Page: https://www.youtube.com/channel/UCVztXnDYnZ83oIb-EGX9IGA/videos

Music credit: Yes She Can by Tiny Music

A Team Dklutr production

Transcript
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Hello, ladies.

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Welcome to the Hourly to

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Exit podcast.

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I am very excited about today's guest,

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Greg Alexander, who I've been a big fan

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of since I first heard him on the

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Vito Sell Radio with John Warlow talking

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about his exit.

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So welcome Greg.

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I'm very thrilled to have

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you here.

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Well, it's a pleasure to be

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here and thanks for having me.

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Yeah.

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Will you introduce yourself to the

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audience please?

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Sure.

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My name is Greg Alexander.

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I am the founder of Collective 54.

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Collective 54 is a mastermind

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community dedicated to boutique

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professional services firms.

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And, we got about, I think it's

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300 members now.

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And what we really help them with is

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how to grow scale and someday exit

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their services firm, which I

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know, you are very passionate about.

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Yes.

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And completing the entrepreneurial

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journey in services is a very

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nuanced thing.

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So that's what we're focused about

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and it's, it's wonderful to speak

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to y'all today.

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Wonderful.

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So there is a story behind the name

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Collective 50.

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Yeah, so the story is, so

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the number five, four is the North

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American industry classification code

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for professional services.

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Mm-hmm.

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So within that, that is lawyers,

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accountants, consultants,

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marketing agencies, IT service

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providers, pretty much anyone who is

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marketing, selling, and delivering

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their expertise.

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And, it's the second biggest

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sector in the US economy, trailing

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only oil and gas.

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It's about, 2 trillion per year

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spent in this sector with a 5% organic

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growth rate, employs 10 million people.

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so we're very lucky to be in

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that sector.

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And that's the reason for the

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name, or I should say the 54.

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The reason for the collective

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is because that's what we are,

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we're a community or collective

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of business.

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That

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is fantastic.

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I did not realize that that sector was

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so large, and maybe it explains why I

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sometimes struggle, frankly, to define

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who I'm talking to because it is such a

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large group and very diverse group within

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that expertise based business group.

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So yeah, I find myself sometimes

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talking to the soloists and

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sometimes talking to the c e o

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and, That's back and forth, but a

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lot of the same issues among

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them.

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yeah.

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it's big.

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So therefore it's, hard to define,

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you know, and I have that problem

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sometimes as well.

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I mean, I might speak to somebody

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who's running a marketing agency and

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they'll say, what do I have in common

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with a law firm?

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And I'll say A lot more than, you know.

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Mm-hmm.

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Like, you're in the service business,

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you're in the people business.

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you're marketing your expertise.

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the business model is the same.

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Yes.

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The domain is different.

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Mm-hmm.

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But the business model is the same.

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Yeah.

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So you're collective if, a mastermind,

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like how are you different from

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other masterminds?

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We're different really in

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three ways.

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So first is the obvious way.

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We're only focused on a

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single industry.

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Mm-hmm.

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most mastermind communities, and I'm

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a member of some, I'm a member of Y

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P O Tiger 21, and they're wonderful

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organizations, but they're not focused

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on one industry.

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They have literally dozens of industries

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and our contention is, Industry

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context matters.

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So that's the first thing.

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The second thing is we're focused on

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the segment Within that industry.

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We refer to it as the boutique, and we

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define that based on number of employees.

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So you have to have more than 10, but

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fewer than 250.

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these are kind of post startup,

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but pre-ex exit, the analogy

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I use is that they're in their

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kind of awkward teenage years.

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they're not a kid anymore, but they're

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not an adult.

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So we're really focused on that.

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And then the third thing is we're

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laser focused on the founder

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or co-founder.

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Because a lot of what we do with

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our programming is around building

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wealth as opposed to generating

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an income.

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So I would say those are the three,

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primary differences.

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However, I do encourage everybody

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to be in as many communities

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as possible.

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The limitation there, of course,

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is how much time do you have to dedicate

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to these things?

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But I'm a big believer that

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learning from.

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Is the best way to learn.

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Yeah.

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Yeah.

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You mentioned the difference

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between earning income and building

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wealth, which is sometimes hard

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for people to wrap their head around.

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Can you explain to the audience, like

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how you like to look at the difference

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between the two?

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Sure.

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So I mean, in the context

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of a services firm, how do you

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earn an income?

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Well, you run a profitable business,

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which means you can charge enough

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for your service.

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And the cost to deliver the service

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can be maintained or reduced over

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time and you earn that spread.

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And that's the business model

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of services.

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However, not all revenue is the same.

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So the mental model shift is to

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get off the income statement and start

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thinking about the balance sheet.

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And that's where wealth

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is determined.

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You know, assets minus liabilities.

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And say to yourself, if somebody was

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to try to buy my firm, how would

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they place a value?

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For example, if you are running

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your firm and you basically are the

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firm as the founder, there's no wealth

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to be created there because God forbid

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something happened to you, the business

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would go away.

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However, if you built a real robust

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team, so much so that you as the

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founder, no longer sell work and no

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longer deliver work, the team does it.

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Then there's real wealth to

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be created there.

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In addition, you got to generate revenue

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from sources other than the billable.

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hour and you talk an awful lot about

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this, and I'm so pleased to meet you

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because we share that in common.

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these are assets of various kinds.

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sometimes they're protected assets

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and intellectual property, and

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you can generate royalties or

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licensing fees off of that, and that's

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a wonderful thing.

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Sometimes it's intellectual

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capital that might not be protected.

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However, you can monetize by charging

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a premium for your service because of

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some methodology or tool that comes

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along with the pair of hands.

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So those are the ways that wealth

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is created within the professional

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services segment.

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Yeah, you know, I'd like to say that

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I'm my own avatar that I have been,

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a soloist since 2006, I believe.

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And so someone asked me like, how

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long you've been in business, and I have

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to say, well, I've been on my own since

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2006, but I've been selling my time.

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I was selling my time for a good,

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10 years, without really thinking

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about, building a business.

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So I like to say I've been in

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business for three years, although

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I've been on my own since 2006 cuz

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I really was just selling my time and

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earning an income, not creating.

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Any assets and so to the point of

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creating assets and intellectual

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property.

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so when people are.

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Providing their services, they have

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their expertise.

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They are used to going out to

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get clients and fulfilling whatever

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the needs are for their clients.

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how do they make that shift to, okay,

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I'm going to start, thinking about,

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creating either methodologies around

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that or creating materials that are

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protected materials around that.

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cuz people get caught up with

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things like software and courses and

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books, you know, the big shiny.

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Intellectual property pieces,

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but there's so much more than that

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that helps create a well-run business.

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Yeah.

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Well, you know, I'll share a little bit

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about my story prior to Collective 54,

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because it might be a good illustration

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of that point that you just made.

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So I started a firm, a management

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consulting firm in 2006, and it

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was called Sales Benchmark Index

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or SBI for short.

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And I sold that business in 2017,

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and it was one of the larger exits.

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We sold it for 162 million.

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And the important thing to keep

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in mind there is we only had

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30 employees.

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So how do you sell a consulting firm

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with 30 people for 162 million?

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It's because we had these assets.

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Mm-hmm.

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And the primary asset was what we

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called the revenue growth methodology.

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And it wasn't a software tool.

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it wasn't a training course.

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It was a consulting methodology.

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And it was used by our clients,

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which were largely software companies

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that had very large sales.

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And even a modest improvement in the

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productivity or effectiveness of

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10,000 salespeople could have a really

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large impact on their share price

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and their own profitability.

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And it was the methodology that

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they wanted.

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Now.

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Yes.

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with the methodology came people and we

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helped them get it implemented in their

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shop, but it was a methodology and

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what that allowed us to do is to do

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standardized work.

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So instead of going from shop

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to shop and every project is a custom

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project, that's a non-scalable

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business.

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Mm-hmm.

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And when we went from shop to

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shop and we were starting with

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this methodology and then it was

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just a question of customizing it,

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maybe 20, 25% for that particular

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client situation that allowed for

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scalable work and how that shows up

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in the financials and therefore it

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creates wealth, is that when you have

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standardized work, you can hire really

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bright people maybe with not a ton of

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experience, but a lot of potential

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and teach them how to deliver

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for the client.

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So in that case, you're selling to

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the client something that's very, very

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valuable, but you can deliver that

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service with maybe less experienced

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people and therefore a less cost.

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The best example that I've seen of

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this, and maybe this could be inspiration

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for your audience, is Goldman Sachs.

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Everybody knows Goldman Sachs.

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Mm-hmm.

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They're one of the largest professional

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services firms in the world.

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And they have 40,000 employees, but

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only 400 partners.

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So there's 400 people keeping

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40,000 people busy.

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Now how can you do that?

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And 73% of their employee base are

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in their twenties.

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Wow.

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And people hear that and they say,

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are you kidding me?

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Like, Goldman Sachs is in every

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boardroom, in every company

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in the world.

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And you would think, cuz.

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So sometimes I hear from people,

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well, I can't hire junior inexpensive.

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Because the clients won't tolerate that.

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Well, that's not true.

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If you have intellectual

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property or your intellectual

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capital, they're not just buying

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the pair of hands, they're buying all

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the expertise that comes with that

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pair of hands.

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So it's, these models are

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out there.

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Goldman Sachs is one of many, and,

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that's what we all the smaller

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firms, all of us on this call, we

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should be shooting to replicate.

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Yeah.

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I like to say like instead of

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being an expert based business,

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be an expertise based business.

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Yeah, you're an extra based business

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then it's just, you and another, an

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expensive expert If you get more experts

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or you can have that expertise that can

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be, utilized and delivered by less

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expensive resources.

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So, yeah.

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I love that.

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So I love this what you have on

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your website, stop running Shin first

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into these, three common problems.

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Earning too little, working too

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much, struggling.

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The exit.

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I love the imagery of running

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Shin first.

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Cause we've all had the pain of, Running

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into something with our shins.

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when people come to Collective 54,

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are they struggling with something

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or are they just looking for

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community or both?

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why do they.

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It's a great question, and I

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would say that there's three types

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of people that come to Collective

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54 to answer this succinctly.

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So, and I would classify these

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kind of as three problems that

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they're focused on.

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So the first group is that group

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that's not making enough money.

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these tend to be smaller firms, maybe

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younger firms, and.

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What happens to them is they get to

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the point when they launch their firms.

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What they say to themselves is, my

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ambition is this.

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I want to be able to make a living

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and work for myself and not have to work

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for a corporation.

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And then they have the courage and they

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start their firms.

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They have a lot of respect for

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'em, and they get to that point.

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But then maybe two or three, four years

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into the journey, they say, okay,

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well my ambition has expanded.

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That's no longer enough and I want to

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earn an exceptional.

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And then they struggle with, how

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to go from just, billing out their

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time or maybe billing out the

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time of a couple of other people and

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growing enough to, have a substantial

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income coming in.

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So that's one group that comes

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in and we have a whole programming

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set associated with that, cuz

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our membership is tiered across

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these three tiers.

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The second use case, Somebody

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enters collective and they're

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past that point.

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They're making a great living, but

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they're working 70 hours a week and

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they're killing themselves.

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And their approach is largely brute

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force at that point.

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And they say, listen, I gotta get

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some scalability into this business.

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I've gotta get some repeatability.

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how do I do this?

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So we call that the working less group

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or the scale group to be funny with it.

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And we got a whole set of

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programming on that.

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And And then the third group are

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folks that wanna sell their business.

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And usually they've tried to sell

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it and they were unable to because

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maybe they have an unsellable business

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or they were able to sell it, but the

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purchase price of the terms weren't

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attractive to them.

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And they know what their issues

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are and they have to fix them.

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And they come to us and we try to help

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them kind of knock those warts off, so

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to speak, so they can go back out

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into the market and get a great exit.

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those are the three reasons why

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people come to.

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Okay.

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Very nice.

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And so those who are struggling to

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exit, do you kind of like a pre-ex

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exit planning type?

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Or how do you work with

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Yeah, yeah.

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So maybe I should have started

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with this.

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our point of view is that the life

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cycle from launch to exit for a

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boutique pro serv firm is 15 years.

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This three stages grow, scale,

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exit, and there's about five years

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in each stage.

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So why does it take five years

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to exit your firm?

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Well, it doesn't, once your firm's

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ready to sell, that might take a year.

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But leading up to that, it's quite

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a bit of work.

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For example, a lot of these small

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firms have a lot of client and revenue

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concentration.

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maybe their top five clients are

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half their book of business, that's

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an unsellable business, right?

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So it's gonna take some time

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to diversify your revenue stream,

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or some of these business are

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founder-dependent.

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And yes, they can sell their firm, but

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the person that's buying 'em says, you

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gotta stick around after the sale.

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Well then what's the point?

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So then we help them develop a

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succession plan and replace themselves

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over time.

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Well, you don't just flick the

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switch on that.

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Right.

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Replacing a founder is a really hard

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thing to do because these founders are

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brilliant people.

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So ready for the exit is a big piece

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of what we focus on.

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The actual exit itself, there's

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investment bankers and m and

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a advisors, and they're really

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good at that.

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And that's not our area of e.

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Got it.

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All right, so going back to the

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diversifying their revenue stream by

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that, if they have too much client

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concentration, by that, do you

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mean getting more clients with the

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same business model or diversifying the

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way that they serve

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clients?

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Well, the inflection point is usually

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this, you get to a point where word of

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mouth and referrals is no longer

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sufficient, and you have to get good.

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Selling to people who don't know you.

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Mm-hmm.

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Which usually means expanding outside

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of your own little circle of influence.

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And because up to this point

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the founder hasn't done that.

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There's a lot of concentration

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because it's concentrated in

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that founder's kind of personal

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network or their, personal reach.

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So this requires building a

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commercial sales and marketing engine.

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That can do this on a regular basis,

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like a real funnel.

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Mm-hmm.

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Other people in the firm, can bring in

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work other than the founder and really

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expanding out.

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So it's a wonderful thing to have

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longstanding client relationships with,

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high quality fees.

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But if three or four clients are

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the whole show, one of two bad things

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happens and you're in real trouble.

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So you gotta, develop that next

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set of clients.

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Mm-hmm.

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So that's how you diversify it.

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Gotcha.

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And the other thing I think certainly

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that solos will come up against is

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when you're fully.

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occupy, like you can't do another

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hour of work.

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Like why would you do any business

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development?

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Like how do you even do that?

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And then you lose that client, then

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you're starting from scratch, to fill

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that slot again.

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And I think that is one of the main,

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pain point for a lot of people.

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So that's a tough one.

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something that you might enjoy

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and maybe your listeners, is that

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we have a tool on our website, which

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is collective54.com, and it's called

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the Firm Estimator.

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And it's a 10 question estimator

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and you can ask the questions

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and it tells you an estimate of

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what your firm might be worth.

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What made me think about that tool is

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something that you just brought up

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because two of the 10 questions have to

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do with that issue.

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One question is, do you as the

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founder of sell work, To answer that

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question is yes.

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Then your evaluation goes down.

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The second question is you as the

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founder, you delivering work.

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The answer that question is yes,

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your evaluation goes down.

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Now why is that?

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Well, you should have grown your firm

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to the point where you personally are

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not constrained.

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By what you just mentioned, I

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just literally can't take on any

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more capacity.

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You know, you've built a system

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underneath you that you can

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bring in more and more work and it

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can be serviced.

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Mm-hmm.

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Because you have this proper capacity

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planning process, so you might play

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around with that tool a little bit.

Speaker:

it's a fun tool to use.

Speaker:

It takes 10 minutes and gets you

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thinking about those types of issues.

Speaker:

Yeah.

Speaker:

I think what you've described is.

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Is commonly referred to as, being the c e

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o by working on your business and what,

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instead of working in your business

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and getting there.

Speaker:

that's great.

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Thank you for that.

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So what are you seeing in 2023

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and beyond, like as we come out of

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the pandemic and, maybe people who

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were, just kind of making it as well

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as they can and now they're looking

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to grow, what was happening out?

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Yeah.

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So, I have this wonderful study

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group called Collective 54,

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and I can tell you our members

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are thriving.

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they're doing extremely well.

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we do a, quarterly benchmarking

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survey and we collect financial,

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operational and human

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capital metrics.

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And I can tell you that our members

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are growing on average, about 25%,

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year over year.

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And when you double click on

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that and you say what's driving

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it, when economic conditions sour,

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it's really good for professional

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services firms, which is

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counterintuitive, but here's why.

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Large corporations start laying

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people off.

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However, the work still needs

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to get done.

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10,000 people leave a company, all

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that work's gotta land somewhere.

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So what they say to themselves is, okay,

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I'm gonna rent it instead of owning

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it, and they turn to professional

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services.

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To kind of have that variable

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workforce, and we're seeing that happen

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a lot right now.

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So a lot of our members are catching

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that work and they're thriving.

Speaker:

They do have a different problem.

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The problem is finding enough

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talented employees to be able to

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do the work on a consistent basis.

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Unemployment's still in the threes.

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Mm-hmm.

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the labor market's really tight

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right now, but that's a good

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problem to have.

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I'd rather be supply constrained.

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Demand constraint.

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Right.

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That's excellent.

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So unlike most of my clients,

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you are someone who's already been

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through an exit.

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So usually I ask if they have a

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plan to exit their business someday.

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but you have a new business

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collective 54.

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What is your long-term plan

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for Collective 54?

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Yeah, so I'm very blessed that I sold

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my company and I was 47 years old.

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and I sold it for more money than I

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could ever imagine.

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So my motive is no longer financial.

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I read a very impactful book that

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was given to me by a mentor called

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Halftime, how to Move From Success

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to Significance.

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And what I learned by reading that book

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is that the second half of my life,

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I'm now 52 years old, I get more

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fulfillment out of making an impact

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on others than I do putting more zeros

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in the bank account.

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So I don't plan on selling

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collective 54.

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Mm-hmm.

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Now, I may live to regret that

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statement down the road cuz some

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of my employees might want to sell

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down the road.

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But right now, we're only

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three years old.

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we launched in January of 2020

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I, I get so.

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Fulfillment out of being in the

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community and working with

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entrepreneurs.

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So my plan is we, we want to try to

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get to 5,000 members and we're at 300

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right now, so we got a long way to go.

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But, that would be a wonderful

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thing to accomplish because, I get

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to meet all these fascinating, brave,

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courageous founders that are trying to

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change their lives and I, coaching

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them and helping them, even in a

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small way is very,

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That's wonderful.

Speaker:

I love to hear that.

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part of the mission with Hourly to Exit

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is to help people, create that wealth

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so that they have a legacy so that

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they can do have another half another

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chapter that is more impactful and

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more meaningful.

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one thing I would say to you, Aaron,

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is I know you're passionate about

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helping women and something

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that happened by accident, but

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I'm very proud of is that 41%

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of our membership is female.

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Oh, that's wonderful.

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I know.

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And, it wasn't intentional.

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Mm-hmm.

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It just happened.

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And there's certain, industry segments

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that are dominated by females.

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For example, marketing agencies.

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there's some brilliant

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female leaders, entrepreneurs that

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are running these marketing agencies.

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I've learned a ton from them.

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HR consulting is also another great

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field where a lot of, females are in.

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I think it's great.

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I think, this field of professional

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services might not have some of

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the barriers that other fields do it.

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It still has some for sure, and I'm

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aware of that, but it's a little

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bit less of an old boys network.

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Mm-hmm.

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and that's been great, to have that

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level of diversity in the group.

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That's wonderful.

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So I know people will want to keep

Speaker:

in touch with you and follow up.

Speaker:

So where can people find.

Speaker:

I'd say a couple things.

Speaker:

So first obviously is collective

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50 four.com, and that's the

Speaker:

number five four.

Speaker:

And, we offer a newsletter you might

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subscribe to that.

Speaker:

It comes out once a week.

Speaker:

It delivers, three things in it.

Speaker:

a blog on Mondays, a video on Wednesdays,

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and a chart of the week, which

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is benchmarking data on Friday.

Speaker:

So you might check that.

Speaker:

And then I am a published author.

Speaker:

I, I have a book out called The

Speaker:

Boutique, how to Start Scale and

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Sell a Professional Services Firm

Speaker:

by yours truly, Greg Alexander.

Speaker:

And you can find that on Amazon

Speaker:

and that might be useful as well.

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Fantastic.

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Thank you so much for joining

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us today.

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And all that information will

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be in the show notes so everyone

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can find you.

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Thank you so much,

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Greg.

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Okay, my pleasure.

Speaker:

Thanks for having me.

About the Podcast

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Hourly to Exit

About your host

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Erin Austin

Meet Erin Austin, a Harvard Law alum with over 25 years of copyright and contracts experience. As the go-to advisor for professionals with corporate clients, Erin empowers entrepreneurs to be their own advocates, standing out for her commitment to transforming expertise into empires through the creation, protection and leveraging of intellectual property assets. Explore her blend of legal expertise and entrepreneurial insight on ThinkBeyondIP.com and the "Hourly to Exit" podcast. Off the clock, you'll find Erin in the great outdoors or connecting with business coaches to elevate 6-figure consultants into 7-figure powerhouses.